Meet The Betlem Residential Team

Serving the Greater Rochester, New York Area

Rich Cain Lead Installation Technician

How long with Betlem Residential Heating and Air Conditioning?

I joined the team back in 2003 — after two years with a different residential company. Making the move was the best thing I ever did.

 

Responsibilities as Lead Installation Technician?

I started out in the Service department doing annual maintenance, but found my calling with the Installation team — this is what comes naturally, for some reason. Today I perform installations of forced air, heat pumps and hydronics systems. I actually love what I do.

 

Special training, credentials or accomplishments?

My HVAC career began as a mechanic in the New York State Army National Guard. Huge learning experience for me. I earned my HVAC degree from Monroe Community College and then finished an apprenticeship training program through the Local 46 Sheet Metal Workers’ Union, where I was granted Master Technician status. Did I mention that I’m also a NATE-certified technician? I try to keep up with the latest trends by attending regular industry training every year.

 

Life outside of Betlem Residential Heating and Air Conditioning?

I love the outdoors. You’ll always find me outside doing something — hiking, fishing, hunting. Together with my wife and two kids, there’s never a dull moment.